Today I noticed a change in ratings of my application “Read it loud! SMS Reader Basic” – one 5 star rating had gone while a 2 star rating had appeared. Obviously a user had changed his mind after a bad experience with the app. Then I saw a accompanying comment – let me quote:
Worked great with my Evo 4G and my Evo 3D…and worked for a day on my Motorola Photon…but it stopped for some reason…love the app otherwise
I really would love to offer help, to find out what the error was and to correct it – but I can’t.
What most users do not keep in mind is that we developers cannot reply to comments and ratings, we cannot even contact the one who wrote that comment. So what can YOU as a user do instead of just writing negative comments and ratings? Well, if you like the app in general but had some negative experience – may it be an error or a function not working as expected or even a feature wish – then give us developers a chance to give you support and improve our apps. Just contact us – a suitable mail address can be found on every app’s market page. And then tell us what happened. Did you change something on your phone? Was there a software update? Did you notice anything when it stopped working?
We do lots of testing before publishing apps and invest lots of effort to produce quality software – so if you get an error or a problem then there is a good chance that we can fix it in a short time. Which means no bad ratings for us and our apps and better apps for you to use.
Agreed? Thank you!